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Terms and conditions

Minimum order is £5 excluding postage & packaging.

You may cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel, please write to us or e-mail us within 7 days of placing your order. Cancellations may not be made by telephone. We do have the right to deduct the postage charge from your refund.

How to Pay

Preferred method of payment. We accept all major credit and debit cards (except American Express). If ordering from outside the UK you may pay with a credit card. Your card issuing company will convert the £ pounds sterling into your base currency at the current exchange rate. Details of the transaction will appear on your card statement.

Delivery

Orders are dispatched as quickly as possible. This is usually the same day, providing the order has arrived before noon.

Postage & Packaging Charges UK

Orders op to £20 in value £1.95

Orders between £21 and £40 in value £2.95

Orders over £40 in value £3.95

All orders are send with Royal Mail First Class. Orders over £40 in value are sent as Recorded Deliveries and must be signed for.

Postage & Packaging Charges Europe

Orders up to £40 in value £5.99 Orders over £40 in value £9.99

All orders are send with Royal Mail Airmail. Orders over £40 in value are sent as Recorded Deliveries and must be signed for.

Please see below for list of European countries we dispatch to:

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland , Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Spitzbergen, Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State

Shipping charges to countries not listed are calculated on an individual basis.Please contact us for a quote.

Back Orders and Out Of Stock Items

We aim to keep our online shop stock as up to date as possible, but sometimes due to high demand some items may be out of stock. You will not be charged for these items and this will not effect any discount you may be entitled to. We will contact you if any items on your order are out of stock and they can be placed on back order, but you will have to pay separate postage charge on these items.

Returns

Unsuitable Products. If you need to return any products, please do so within 14 calendar days of receipt and we will either replace the product or refund your payment. Returned products must be in their original packaging and in an unused condition. Products will not be refunded without the original receipt of proof of purchase. You will pay the return postage on the unsuitable product and postage & packaging if any replacement products are sent. This does not affect your statutory rights. Return of printed goods is at management's discretion.

Faulty Goods/ Our Mistakes

Please contact us if you have received any damaged, faulty or incorrect products.

Any credit notes are valid for one year from date of issue.

All products are subject to availability.

Sizes and Measurements

Sizes and measurements are approximate but we do try to make them as accurate as possible. Pack quantities are approximate. We try to ensure that the minimum pack quantity/ weight is achieved on average. Whilst we do our best to remove any misshapen or imperfect items during the packaging process, we cannot ensure that all items in the pack will be 100% perfect.

Descriptions of Products

All beads are pictured in full colour as close to the actual beads as possible. Colour may vary from batch to batch. Colours may fade over time if exposed to direct sunlight or water. Semi-precious beads and chips are actual semi-precious stones. Sterling Silver (STS) is real Sterling Silver. Other references to e.g. amethyst, gold, silver etc. are only descriptive of the colour and the products are not actually made of the material. Antique is a description of a product that looks antique.

Euro Nickel Directives En1810, En1811, En12472. The majority of our metal findings and other beads comply with the directives. Those that do contain higher level of nickel are clearly marked. 99% of our plated findings are plated in the UK for us.

Data Protection

We use any information supplied when placing your order for our own marketing and analysis. We do not sell, or share information with any third parties. We may contact you by telephone, mail or e-mail. If you do not wish us to do so, please let us know.

We reserve the right to alter any prices, terms & conditions at any time.